Returns & Exchanges Policy

At OzDesign Sofa, we want you to love your new living space. If your selection isn't quite right, we offer a 30-day return policy for items in original condition to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and reason for return.

• 2.
  Quality Inspection

  Provide clear photos of the sofa to verify its condition; items must be free of stains, pet hair, and odors.

• 3.
  Schedule Collection

  Once approved, our logistics team will coordinate a convenient time to pick up the furniture from your home.

• 4.
  Receive Your Refund

  After the item reaches our warehouse and passes final inspection, we will issue a refund to your original payment method minus shipping fees.