Frequently Asked Questions
Everything you need to know about your OzDesign Sofa purchase, from delivery to care instructions.
What is the average lead time for a custom-made sofa?
Our custom-made sofas typically take between 8 to 12 weeks to manufacture and deliver, depending on the specific fabric selection and design complexity.
Do you offer professional delivery and assembly services?
Yes, we offer a 'White Glove' delivery service which includes bringing the sofa into your room of choice, professional assembly, and the removal of all packaging materials.
How do I care for my new fabric or leather sofa?
We recommend vacuuming fabric sofas weekly with a soft brush attachment and using professional leather conditioners every 6 months for leather pieces. Avoid direct sunlight to prevent fading.
What kind of warranty comes with an OzDesign Sofa?
All our sofas come with a 10-year structural frame warranty and a 2-year warranty on foam, springs, and upholstery to ensure long-lasting comfort and peace of mind.
Can I request fabric swatches before making a purchase?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize how the color and texture will look in your home lighting.
What is your return policy for furniture items?
Standard items can be returned within 14 days of delivery if they are in original condition. Please note that custom-made or 'made-to-order' sofas are non-refundable unless there is a manufacturing defect.